Announcing Halp, a conversational ticketing solution for IT teams allowing them to assign, prioritize, and answer requests from Slack in a message-based interface. They are taking conversational ticketing experience to a whole new level.
Boulder, CO, April 04, 2019 –(PR.com)– BubbleIQ announced today its rebrand and that it has launched Halp, a conversational ticketing solution for modern IT teams. The company also announced that it has raised $2.6 million in seed funding, with participation from Techstars Ventures, Slack Fund, Matchstick Ventures, Next Frontier Capital, Access Venture Partners, FirstMile Ventures, and Kokopelli Capital. The funding will be used to grow and scale Halp, fueling the startup as it builds the next generation of internal support software.
The company launched in 2017 as BubbleIQ, an integration between Slack and Zendesk. Co-founder and CEO Fletcher Richman realized that while workplaces were moving away from email-based communication and towards conversational messaging, internal ticketing remained inefficient and stuck in the past. BubbleIQ quickly attracted high-profile customers like Adobe, Paylocity, KIPP, Udacity, and JustWorks.
“The way people work is fundamentally changing and the systems we use in the workplace need to change as well,” said Richman. “Conversational messaging is the future, and with this funding, we are helping companies upgrade their legacy ticketing systems and solve internal problems faster and more efficiently. As a result, our customers have happier employees, better employee retention and more productive IT teams.”
With this funding, rebranding, and launch, Halp will continue to enhance the product by adding more integrations, increasing the ability for teams to automate their work, measure efforts and quantify the need for additional resources. The company plans to hire more people, especially in sales and marketing, and move into a new office.
Published at Thu, 04 Apr 2019 12:21:00 +0000